Frequently Asked Questions

Our service

We value your order and would like you to become one of our valued regular customers. Your order will normally be dispatched within 24 hrs of receipt, but as we are a part the service business and reliant upon associate partners, please allow up to 7-10 days for delivery. If for any reason we anticipate a delay to your order we will contact you and let you know when you can expect delivery. We are associated with a number of professional carriers and couriers who, like ourselves, make it their priority to deliver your order to you as soon as possible. You can always contact us by email at enquiries@armorica.co.uk or phone us on 08456 017 262 Our phoneline is always manned during business hours and there is a 24 hr answerphone available.

Prices

All our prices are UK prices and include Vat at the prevailing UK rate.

Guarantee

All our products are guaranteed by the manufacturer for a period of at least one year. If a product fails to meet your expectations and you wish to return it to us you may do so within 30 days of purchase. You may return the product to us and when we receive it in its original packing and in a completely re-saleable condition we will refund the cost of that product to you. If an item proves to be faulty then upon receipt of the product we will refund or replace the item together with your postage costs. This does not affect your statuary rights.

Privacy

We only keep the very minimum information to enable us to process your order effectively. At all times we closely act in accordance with the requirements of the Data Protection Act 1998. If you have any query or comment on the information we have regarding your order please contact us.

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What are your delivery charges?

We charge a single amount of £4.95 for an order of any size for delivery within the mainland UK.(Highlands and Islands and N. Ireland £6.95) By making this nominal charge we are able to keep our prices at their very competitive levels. On most occasions the cost of delivery is well in excess of £4.95. Our customers have told us that they prefer a delivery charge that is completely simple and transparent as ours is. If you prefer, of course, you may elect to collect your order from our shop and you would pay no charge whatsoever.

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When will I receive my order?

Your order will normally be dispatched within 24 hrs of receipt, but as we are a part of the service business industry and reliant upon associate delivery partners, please allow up to 7-10 days for delivery. If, for any reason, there may be a delay with your order, we will contact you and let you know.

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What do I do if I want to return something to you?

If a product fails to meet your expectations and you wish to return it to us you may do so within 30 days of purchase. You may return the product to us and when we receive it in its original packing and in a completely re-saleable condition we will refund the cost of that product to you. If an item proves to be faulty then upon receipt of the product we will refund or replace the item together with your postage costs. This does not affect your statuary rights.

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How can I get in touch with you?

You can always contact us by email at enquiries@cooksknivesshop.co.uk or phone us on 08456 017 262 Our phoneline is always manned during business hours and there is a 24 hr answerphone available.

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Is your complete product range on your website?

Generally yes. We endeavour to keep as wide a selection of products as possible on our website. If you wish to enquire about a product that you cannot see, however, please contact us and we will try our very best to source it for you.

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May I collect my order from your shop?

Certainly! That way you will pay no delivery charges and also get the opportunity to view and handle our wide range of products. Our shop is shown on the location map and is open Monday to Saturday 9am until 5.30pm.

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What happens if the item I want is out of stock?

When you place an order with us, we will inform you if there is going to be any delay with your order.

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Will my credit card details be secure when I place an order?

At Cooks Knives Shop we take security very seriously, that is why all our online transactions are handled by Protx, a secure payment gateway specialising in secure and safe online payment processing. Please see their website for full information: http://www.protx.com/security.asp

This pledge is from their service policy document:

“Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). We adhere to the most stringent levels of fraud screening, ensuring that your customer's details remain secure throughout the transaction process.”

No information on your credit card details is kept or retained on the Cooks Knives Shop Website.

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How do I dispose of my used electrical goods?

WEEE Regulations:

The Waste Electrical and Electronic Equipment (or WEEE) Regulations are now U.K. law. All European member States including the U.K. have agreed to reduce the amount of WEEE that is being disposed of in landfill sites.

It is important that the amount of WEEE sent to landfill sites is reduced because:

• Some WEEE can be re-used or recycled. The amount of landfill space available in the UK is decreasing. If we can keep WEEE out of landfill sites it means there is more landfill space available for non-recyclable waste.
• WEEE can contain hazardous substances. When left in landfill sites the hazardous substances in WEEE can pollute soil and contaminate water supplies. This contamination can damage human health and the environment.

Distributors of new Electric and Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Armorica have "done our bit" by helping to fund the improvement of the UK's recycling network. This means that you can not return your WEEE to us for disposal. You can however return your WEEE to a local Civic Amenity site for free.
To find your nearest site use the link below:

http://www.recycle-more.co.uk/banklocator/banklocator.aspx

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste.

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